Refund Policy

CODNEES – Refund and Replacement Policy

1. Digital Products

CODNEES sells digital products, including gift cards, game keys, and other digital items. Please carefully review the product description, region, currency, and platform compatibility before placing your order.

2. Before Requesting a Refund

If you experience a problem with your purchase, please contact our customer support team before opening a dispute. We will investigate the issue and do our best to provide a fair resolution.

3. Invalid or Non-Working Codes

If a code appears to be invalid, already redeemed, or unusable, please contact us with your order details and relevant evidence, such as screenshots of the error message. We may verify the issue with the supplier or the relevant platform before deciding on an appropriate resolution.

4. Replacements

If a code is confirmed to be invalid or defective, we may offer a replacement code or another appropriate solution, depending on product availability and the circumstances of the case.

5. Refund Eligibility

Refund requests are reviewed individually. A refund may be considered when a product cannot be delivered, is confirmed to be defective, or another valid reason applies. Refunds are not guaranteed solely because a customer changes their mind or purchases the wrong product.

6. Delivered Digital Codes

Because digital codes may be redeemed or copied after delivery, refund requests involving delivered codes may require additional verification. However, each request will be assessed fairly and in accordance with applicable consumer protection laws.

7. Order Delays and Cancellations

If an order cannot be fulfilled, please contact our support team. Where appropriate, we may offer cancellation and a refund in accordance with applicable laws and the circumstances of the order.

8. How to Contact Us

To request a refund or replacement, contact CODNEES customer support and provide your order number, product details, and a description of the issue.

9. Legal Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under applicable law.

Thank you for choosing CODNEES. We are committed to handling customer concerns professionally and fairly.